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Customer Service
- Contact Us
- Shipping & Delivery
- Terms & Conditions
- Privacy & Security
- Returns & Replacements
- Damaged Goods on Delivery
- Product Availability & Online Pricing
- Why Register
- Ordering
- Paying by Direct Deposit
- Forgot Password
- Sizing Charts
- Shipping & Delivery
- We deliver to all states and territories in Australia. All products are delivered using our preferred couriers. Please allow 1 - 4 working days for delivery of accessories and/or bikes. Some items may take longer - subject to stock levels and availability. All bicycles are freight insured up to the value of $1000. Accessories are not insured unless requested. We currently utilise the services of Australia Post to deliver all bicycle accessories and Star Track couriers for all bike deliveries. We also deliver bikes fully assembled to the Sydney Metropolitan, Newcastle and Central Coast regions. Delivery costs are displayed both in the shopping cart and checkout areas.
- Terms & Conditions
-
- Items shall not be delivered until the full payment of the purchase price has been received.
- No refunds will be accepted for bicycles, parts or accessories unless prior arrangement has been made with the Bicycle Store. Refunds are at the discretion of the Bicycle Store Pty Ltd.
- Delivery is via Australia Post/Star track Express for accessories and Star Track Express for bicycles. Freight insurance included for bicycle deliveries.
- Privacy & Security
- We respect your privacy. Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. All information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to contact us.
- Returns & Replacements
- We do not refund or exchange goods if you simply change your mind or make a wrong decision. Exchanges and refunds can only be given where goods are faulty, wrongly described, different from the sample shown to you or do not do what they are supposed to do.
- Damaged Goods on Delivery
- It is the customers’ responsibility to check the packaging when items are delivered and not ‘sign off’ if packaging is damaged. NOTE: Acceptance of delivery voids any liability to freight company.
- Product Availability & Online Pricing
- Availability: All products are subject to availability and prior sale. All prices appearing in our newsletters or Web site are subject to change without prior notice. The Bicycle Store is not responsible for printing errors or other errors appearing in our newsletter or website. All orders are subject to acceptance by The Bicycle Store. Website Prices on our website are in effect until they are removed from the page unless otherwise noted. Clearance items have limited quantities, sizes/colors may no longer be available, and these items may not be available in our retail store.
- Why Register
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Here are just a few reasons why you should register;
- Express Checkout: When you register you will be able to save your billing and shipping address in your profile. This will let you enjoy a quick, one-step checkout.
- Wish List: Save your favourite items here for yourself, or send them to a friend to let them know what you like.
- Order History: Any order that is placed while you are signed in will be saved in your own personal order history. You can view the status of any new order or review all the orders that you have placed in the past.
- Ordering
- We have formulated a quick Checkout Help Guide to help you though the checkout process and make your purchase as easy and carefree as possible.
- Paying by Direct Deposit
For those not comfortable using their credit card over the internet, consider using the Direct Deposit option. Simply select the 'Direct Deposit' option when selecting a payment method for your shopping cart items.
An "order id" number is automatically generated with every purchase made online. When making the direct deposit into our bank account, please ensure to use this order id number as the description of payment. e.g. "Order id: 1234". This way we can match up payments recieved to our customers orders.
Bank Details
Commonwealth Bank
Account Name: The Bicycle Store Pty Ltd
BSB: 062627
Account No: 10111549
(International Payments) Swift Code: CTBAAU2S
- Forgot Password
- If you have forgotten your password or find that you are unable to login since our new website release, simply visit the Forgot Password page, fill out your email address and your password will be emailed to you.






