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Returns & Exchange


Returns are hassle free at The Bicycle Store


Easy:  Post the item back to us with a copy of your invoice with the new size/item required clearly written on the invoice. We shall post back the new item free of charge.


No problems: Simply post the item back to us with a copy of your invoice & with your instructions written on it. We can refund you for the cost of the item, or, we can issue a store credit for the total invoice plus the cost of return postage!

All items can be returned within 365 days. Items returned within 45 days of purchase can be issued a refund, credit or exchange. Items returned within 45 - 365 days can be issued with a credit or exchange.

Return Address:

The Bicycle Store
PO Box 219
VIC.  3189



Warranties cover any fault or defect as a result of the manufacturing process.

If any of the products you purchase are faulty, please contact us at to arrange to have them exchanged or refunded.