Returns & Exchange

RETURNS 

No problems: You do not need a reason to return your purchase. Simply post the item/s back to us with a copy of your invoice & our return merchandise form here.

 

RETURN OPTIONPOLICY
Returning a full priced item Full priced items where full RRP was paid can be returned for:
‑ A refund within 30 days OR
‑ A credit voucher within 99 days.


Returning a discounted item*

Discounted items can be returned for:

-A refund within 30 days. If your order received promotional Free Shipping

the refund will be less the postage cost incurred by us - to a maxm. of $8.99.

‑ A credit voucher within 99 days.




Exchange

You can return an item for exchange and we shall return the new item with FREE SHIPPING.
Clearance Items**

No Return                                                                  

 

* If an item is selling lower than our marked RRP then it is a discounted item. If an item was purchased on a % OFF SALE, it is a discounted item.

** Clearance Items as clearly marked with the word "Clearance" in the title.

  

Return Address:

The Bicycle Store
Unit 4
11 Urban Street
Braeside
VIC 3195

 

 

Apart for pre-approved warranties the cost of return postage is your responsibility.

 

*** IMPORTANT INFORMATION: A Reminder!

**All returned products must be in original condition and packaging with tags attached. 

We are unable to accept returns for goods that have been marked. damaged, used or worn. Nor with packaging that is torn, broken and not in original perfect condition.

 

 

WARRANTIES

Warranties cover any fault or defect as a result of the manufacturing process.

If any of the products you purchase are faulty, please contact us at to arrange to have them replaced.

TBS will reimbures standard postage costs where necessary - NOT EXPRESS POST COSTS.