- Free Shipping on orders over $129.99*
Returns & Exchange
RETURNS, WARRANTIES & CANCELLED ORDERS
RETURNS:
You can mail returns to the address below.
All returned products must be in original, as purchased condition with packaging and tags attached.
Refunds will be made in accordance with our policy below.
| RETURN OPTION | POLICY | |
|---|---|---|
| Returning a full priced item | Full priced items where full RRP was paid can be returned for: ‑ A refund within 30 days OR ‑ A credit voucher within 90 days. |
|
| Returning a discounted item* |
Discounted items can be returned for: -A refund within 30 days. If your order received promotional Free Shipping the refund will be less the postage cost incurred by us. ‑ A credit voucher within 90 days. |
|
| Exchange |
You can return an item for exchange. There will be a shipment fee to have the exchange sent out. |
| Clearance Items** |
No Return |
* If an item is selling lower than our marked RRP then it is a discounted item. If an item was purchased on a % OFF SALE, it is a discounted item.
** Clearance Items as clearly marked with the word "Clearance" in the title.
Pick ups that are cancelled / returned are subject to a fee.
* A merchant fee of 2.5% is applied to all Paypal, Credit Card and Afterpay transactions. This fee is non-refundable and helps us recover the costs we’re charged by these payment providers.
Return Address:
The Bicycle Store
Unit 4
11 Urban Street
Braeside
VIC 3195
Apart for pre-approved warranties the cost of return postage is your responsibility.
VIP We do not accept accept returns for goods that have been marked. damaged, used or worn. Nor with packaging that is torn, broken and not in original perfect condition.
WARRANTIES
Warranties cover any fault or defect as a result of the manufacturing process.
If any of the products you purchase are faulty, please contact us at to arrange to have them replaced.
TBS will reimbures standard postage costs where necessary - NOT EXPRESS POST COSTS.