Returns & Exchange

Returns are hassle free at The Bicycle Store


Easy: Post the item back to us with a copy of your invoice with the new size/item required clearly written on the invoice. We shall post back the new item free of charge.


No problems: Simply post the item back to us with a copy of your invoice & with your instructions written on it. We can refund you for the cost of the item, or, we can issue a store credit for the total invoice plus the cost of return postage!

All items can be returned within 365 days. Items returned within 45 days of purchase can be issued a refund, credit or exchange. Items returned within 45 - 365 days can be issued with a credit or exchange.

Return Address:

The Bicycle Store
PO Box 219
VIC. 3189


All returned products must be in original condition and packaging. Otherwise a restock/repacking fee will be charged at the discretion of TBS. It is the resposibilty of the sender to ensure the item is carefully packed so that it arrives in perfect condition. Tracked return shipping is recommended.


Warranties cover any fault or defect as a result of the manufacturing process.

If any of the products you purchase are faulty, please contact us at to arrange to have them replaced.